Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, contact us at info@creationsangels.shop within 14 days of delivery. Please do not send any item before your return is approved. After approval, we will provide the correct return instructions and return address.

You can always contact us for any return question at info@creationsangels.shop.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@creationsangels.shop as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and its packaging. If the package was damaged during delivery, please keep the original packaging until the issue has been reviewed.

Do not send the item back before receiving return instructions from us. Once we review the issue, we may offer a replacement, exchange, or full refund, depending on the circumstances and product availability.

If the item is confirmed to be damaged, defective, or incorrect, we will provide return instructions at no cost to you. We will also cover the cost of sending a replacement when a replacement is available.

If a replacement is not available, we will issue a full refund to the original payment method, including the original standard shipping cost when applicable.

Damage caused by misuse, accidents, improper care, normal wear and tear, or unauthorized alterations may not qualify for a replacement or refund.

This policy does not limit any consumer rights or legal guarantees that may apply to customers in the European Union, European Economic Area, or other jurisdictions where you sell.

Non-returnable items

The following items are not eligible for return:

• Items marked as Final Sale at the time of purchase.
• Gift cards, if applicable.
• Personalized or custom-made items, if applicable.
• Items that have been worn, washed, altered, damaged, or returned without their original tags or packaging.
• Items returned after the return period stated in this policy.

Pre-order items: Pre-order items may be returned after delivery under the same conditions stated in this policy, unless the product page clearly states that the item is final sale. If an order contains both regular and pre-order items, all items will ship together on the pre-order shipping date, and the return period begins when the complete order is delivered.

To request a return, contact us at info@creationsangels.shop before sending any item. Do not send products to the return address on the original package or to any other address without receiving return instructions from us first. We reserve the right to refuse returns that do not meet the conditions of this policy.

If you receive an incorrect, damaged, or defective item, contact us as soon as possible with your order number and clear photos so we can review the issue and help you.

Exchange Policy

We accept exchange requests within 14 days after your order is delivered, provided that the item meets the return requirements in this policy.

To be eligible for an exchange, the item must be unused, unworn, unwashed, unaltered, and returned in its original condition with its original tags and packaging, when applicable.

To request an exchange, contact us at info@creationsangels.shop with your order number and the item you would like to exchange. Please do not send any item before your exchange has been approved. After approval, we will provide the return instructions and return address privately.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will offer an alternative product or issue a refund according to our Refund Policy.

If the replacement item has a higher price, you will be responsible for paying the difference. If the replacement item has a lower price, we will refund the difference to your original payment method.

The customer is responsible for return shipping costs and any shipping costs for the replacement item, unless the original item was damaged, defective, or incorrect. In those cases, contact us at info@creationsangels.shop with your order number and clear photos so we can review the issue.

Items marked Final Sale, personalized or custom-made items, gift cards, and items that have been worn, washed, altered, damaged, or returned outside the return period are not eligible for exchange.

Pre-order items may be exchanged after delivery under the same conditions stated above, unless the product page clearly states that the item is final sale. If an exchange item is unavailable, we will offer an alternative or process a refund according to our Refund Policy.

For customers in the European Union and EEA, this Exchange Policy does not limit any legal right of withdrawal or other consumer rights provided by applicable law.

European Union and EEA Customers: Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you have the right to cancel your purchase within 14 calendar days after receiving your order, without providing a reason.

To exercise this right, contact us at info@creationsangels.shop before the 14-day period expires. After your request is approved, we will provide the return instructions and return address privately. You must send the items back within 14 days after notifying us of your cancellation.

You are responsible for the direct cost of returning the items unless the item is defective, damaged, or incorrect. Items must be returned in their original condition. You may handle the items only as much as necessary to inspect their nature, characteristics, and functionality. We may reduce the refund if the item has been used or handled beyond what is reasonably necessary for inspection.

We will refund all payments received from you, including the standard delivery cost, within 14 days after receiving your cancellation request. However, we may delay the refund until we receive the returned items or you provide proof that they have been sent back, whichever happens first. Refunds will be issued using the original payment method.

This right of withdrawal does not apply to personalized or custom-made items and may not apply to sealed items that are not suitable for return for health or hygiene reasons once unsealed, where permitted by applicable law.

This right of withdrawal is separate from your legal rights relating to defective, damaged, or incorrectly described products.

For pre-order items, the 14-day period begins when you receive the complete order. If an order contains regular and pre-order items that ship together, the withdrawal period begins when the combined shipment is delivered.

 

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is caused by an error on our part or the item arrived damaged or defective. Your bank or payment provider may need additional time to process the refund after it has been issued.

We reserve the right to refuse a return that does not meet the requirements of this policy.